• Business
• Self Development

As we work through the book we find that the primary requirement is to adopt the following five skill sets:   

1.     A solution centred mindset, consisting of Aligning goals to passions, Cultivating optimism, Seeking knowledge relentlessly, Experimenting persistently and Pursuing objectivity.

2.     Kaleidoscopic thinking, consisting of Maintaining a Notebook, Practicing Ideaphoria, Discerning patterns, Expressing ideas visually and Exploring the roads not taken.

3.     Full spectrum engagement, consisting of Intensity and relaxation, Seriousness and playfulness, Sharing and protecting, Complexity and simplicity, Solitude and Team.

4.     Master mind collaboration, consisting of Recruiting, Designing, Inspiring, Rewarding and Networking.

5.     Super value creation, consisting of Linking to market trends, Tuning in to the target audience, Applying the right business model, Understanding scale of effects and Creating an unforgettable brand.

Each of the skill sets is explained in detail and we are even encouraged to learn to juggle to increase our grey matter.

YES

• Hard Back
• Paper Back
• Audio book
• Audio Download

• Business
• Customer Service

There is a separate section on customer feedback that teaches staff how to decide whether it is personal criticism (on their performance ) or targeted at the company

The philosophy of the book is about providing quality service delivery, utilizing the complaints of customers to improve services and maintain customers

We are provided an eight step formula for customer satisfaction

1 Say thank you,2 Explain why you appreciate the complainant’s feedback,3 Apologize for the mistake, 4 Promise to do something about the problem immediately (and accept responsibility),5 Ask for the necessary information, 6 correct the mistake promptly,7 check that you have achieved customer satisfaction, 8 Prevent future mistakes.

If companies are sending response letters they are advised not to just send a generic blurb response but to actually address the customer’s specific complaints.

In today’s information era the best way to utilize this philosophy on the internet is to engage customers in real conversations (blogs are ideal tools in this area).

When addressing feedback on the internet, even automated responses (as customers post complaints) need to have a personal feel.  Responses such as “While we can’t get back to you personally we value your input” don’t give the impression that the complaint will be actioned. We should provide a personal email that addresses their problem and is signed with a real person’s name.

As we read the book a lot of the suggestions seem common sense but as we are advised that since it was first published over ten years ago there is still sub standard service out there, it is apparently not so common.

YES

• Paper Back 
• Audio book 
• Audio Download
• Kindle

• Self Development
• Finance

There are seven rules to the acquisition of money (I have changed some of the words):

1. Start by filling your wallet, 2. Control your expenditure, 3. Use your cash to earn more cash, 4. Protect your assets, 5. Choose the house you purchase wisely, 6. Ensure your future income, 7 increase your ability to earn.

Within the chapters the seven rules are further broken down with guides for us to achieve the required results. We are given Seven Cures for a lean purse (To help with rule 1) and the five laws of gold (to help us with rule 3).

YES

• Hard Back 
• Paper Back 
• Audio book
• Audio Download
• Kindle
• Free e book

• Business
• Personal Development

Kiyosaki talks about the fact that it wasn’t until he and his wife set the plan to retire young and rich. If we intend to retire young and rich we need to plan.

Anyone can reach these goals if they adopt the following six habits: Hire A book keeper, Build a winning team, Constantly expand your content & context, Keep growing up, Be willing to fail more and Listen to yourself.

In order to achieve great wealth, either in real estate, paper assets or some other area, we need to build an asset base.

Although the tax breaks info is specific to the US market he does advise readers to consult a professional financial adviser and the ratios discussed are generic worldwide.

The invention of government pensions and other safety nets was to supply the very needy in the industrial age, in today’s current information age we need to be more self reliant.

The focus like some of the other Rich Dad books is leverage.

YES

• Paper Back 
• Audio book
• Audio Download

• Business
• Personal Development

We are told that “our current money blueprints will determine our financial success”; the good thing is that we can reprogram our money blueprints.

Our financial blueprints are set by the information we have been exposed to along the way. Invariably our parent’s and other influential people in our lives have ingrained their own views of money in us.

Our subconscious mind determines our blueprints and as these strongly ingrained beliefs can override logic, actions are required to train the subconscious.The book has a four step process to this training: Awareness, Understanding, Disassociation and Declaration.

We are provided affirmations (Called declarations in the book) and they are accompanied by the actions of touching your head and your heart whilst speaking them. By physical activity as well as saying the words it provides more emphasis.

He talks about the fact that certain people may not believe in these theories, because they can’t physically see the millionaire mindset. People pay their electricity bills even though they can only see the results of the electricity and not the electricity itself.

We are advised to have five accounts for our finances, 10% Long Term Savings, 10% Investing, 10% Education, 10% Play & 50% Necessities. The mathematicians amongst us will have noticed we have only accounted for 90%, the last 10% is to be given away to a good cause.

YES

Eker’s definition of an entrepreneur being: “someone who solves problems for people for a profit”

• Hard Back 
• Paper Back 
• Audio book
• Audio Download
• Kindle

To quote from the book “Anyone reading the book has made the decision that they aren’t currently where they want to be”. If there is anyone reading this review that isn’t currently where they want to be then maybe this is the book for them.

The problem isn’t the fear but how we hold that fear. If we hold the fear from a position of choice and power then the fear doesn’t win. If we hold it from a position of pain and hopelessness the fear wins.

It’s about responsibility, we have to make the decision as to how we are going to experience situations and not be a victim.

As well as examples the book provides exercises to expand our comfort zones.

YES

• Hard Back 
• Paper Back
• Audio book
• Audio Download

• Business
• Personal Development

By providing a month by month plan throughout the year this book maintains a steady flow of energy to negate unnecessary highs and lows.

The exercises and reviews allow us to test and measure different methods of networking and to set expectations in order to refine our networking skills.

The monthly plan including thoughts about Christmas cards and the celebration of other diverse cultural events throughout the year is a great idea.

YES