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	<title>Creating Clarity from Chaos &#187; Business</title>
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	<link>http://businessclarity.net</link>
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		<title>The Secrets of Emotion Free Trading</title>
		<link>http://businessclarity.net/the-secrets-of-emotion-free-trading/</link>
		<comments>http://businessclarity.net/the-secrets-of-emotion-free-trading/#comments</comments>
		<pubDate>Mon, 23 Nov 2009 22:16:58 +0000</pubDate>
		<dc:creator>ged</dc:creator>
				<category><![CDATA[Book Review]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Lary Levin]]></category>
		<category><![CDATA[Personal Development]]></category>
		<category><![CDATA[Psychology]]></category>
		<category><![CDATA[Trading]]></category>

		<guid isPermaLink="false">http://businessclarity.net/?p=997</guid>
		<description><![CDATA[


 
Title:
The Secrets of Emotion Free Trading


 


Author:
Larry Levin is a professional futures trader who has been in and around the futures pit (of the CME) for over twenty years. He now provides individuals, tips and techniques through his courses and websites


 


Category:


Business
Trading
Psychology
Personal Development




 


What the book is about:


 


This book is a comprehensive guide to the dos and don’ts [...]]]></description>
			<content:encoded><![CDATA[<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td rowspan="29" width="22" valign="top"><strong> </strong></td>
<td colspan="2" width="198" valign="top"><strong>Title:</strong></td>
<td colspan="3" width="396" valign="top">The Secrets of Emotion Free Trading</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Author:</strong></td>
<td colspan="3" width="396" valign="top">Larry Levin is a professional futures trader who has been in and around the futures pit (of the CME) for over twenty years. He now provides individuals, tips and techniques through his courses and websites</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Category:</strong></td>
<td colspan="3" width="396" valign="top">
<ul>
<li>Business</li>
<li>Trading</li>
<li>Psychology</li>
<li>Personal Development</li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What the book is about:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">This book is a comprehensive guide to the dos and don’ts of trading.</p>
<p>As you would expect from the title it advocates taking the emotions out of trading (providing advice on the psychology required to be a successful trader).</p>
<p>We begin with a cautionary tale of two traders (One who can control his emotions and one who can’t).</p>
<p>The book is then broken down into three main sections.</p>
<ol>
<li>The skills you need to foster in order to become successful (including having a set of TRADING RULES).</li>
<li>The skills (habits and attitudes) you should avoid and neglect.</li>
<li>Self Development. The book recognises that self improvement is a big part of being a successful trader and hence provides this section on visualization and Psycho Cybernetics.</li>
</ol>
<p>Although we may all trade different strategies and timeframes I believe that anyone considering trading should read this book first.</p>
<p>There are different guides and reference books out there for Forex, Options CFD’s etc but whichever vehicle you decide to trade there are useful nuggets of golden information in here.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="3" width="249" valign="top"><strong>Would I buy this book: </strong></td>
<td width="156" valign="top">
<p align="center">YES</p>
</td>
<td width="189" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">Luckily this book is available as a free download but if it wasn’t I would pay for this book. I have included three links that are live at the time of this review being posted but I can’t guarantee how long they will be live for.</p>
<p>Larry Levin has his own online courses and even if the links below become redundant at some time I would hope that this book will be available via one of his courses.</p>
<p><strong>DISCLAIMER: </strong>the links below are readily available on the net but are nothing to do with me or my company so I accept no responsibility for an quality or access issues with these sites, now or in the future.<strong></strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I liked about this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">A great foundation for any trader that wants to treat trading as a business instead of a visit to the Casino</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I thought could have been improved in this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">I would have liked this as a hard copy to take with me when I am having a break from technology. As a reference book it is great.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Formats available:</strong></td>
</tr>
<tr>
<td width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top">
<ul>
<li>Downloadable e-book (pdf)<strong></strong></li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Where available:</strong></td>
</tr>
<tr>
<td rowspan="3" width="105" valign="top"><strong> </strong></p>
<p><strong>Free Download Links</strong></td>
<td colspan="4" width="489" valign="top"><a href="http://forexcare.net/Ebooks/Larry%20Leven%20-%20Emotion%20Free%20Trading%20Book.pdf">http://forexcare.net/Ebooks/Larry%20Leven%20-%20Emotion%20Free%20Trading%20Book.pdf</a></p>
<p> </td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.esnips.com/doc/1b2bbe51-5a14-48cf-b3e6-46510cc29f53/Emotion_Free_Trading_Book">http://www.esnips.com/doc/1b2bbe51-5a14-48cf-b3e6-46510cc29f53/Emotion_Free_Trading_Book</a></p>
<p> </td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.torrentbit.nl/torrent/1419564/Larry%20Lewin%20-%20The%20Secrets%20of%20Emotion%20free%20trading%20%7Bwww.wall/">http://www.torrentbit.nl/torrent/1419564/Larry%20Lewin%20-%20The%20Secrets%20of%20Emotion%20free%20trading%20%7Bwww.wall/</a></p>
<p> </td>
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<td width="195"> </td>
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			<wfw:commentRss>http://businessclarity.net/the-secrets-of-emotion-free-trading/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Tribes (We need you to lead us)</title>
		<link>http://businessclarity.net/tribes-we-need-you-to-lead-us/</link>
		<comments>http://businessclarity.net/tribes-we-need-you-to-lead-us/#comments</comments>
		<pubDate>Sun, 15 Nov 2009 03:37:58 +0000</pubDate>
		<dc:creator>ged</dc:creator>
				<category><![CDATA[Book Review]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Seth Godin]]></category>

		<guid isPermaLink="false">http://businessclarity.net/?p=992</guid>
		<description><![CDATA[


 
Title:
Tribes


 


Author:
Seth Godin is a modern day marketing guru and the author of over a dozen books.


 


Category:


Business
Management




 


What the book is about:


 


This book is about following our passions, breaking the old rules and leading groups of like minded people (our tribes).
It expands on the differences between leaders and managers and the fact that in today’s modern world [...]]]></description>
			<content:encoded><![CDATA[<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td rowspan="30" width="22" valign="top"><strong> </strong></td>
<td colspan="2" width="198" valign="top"><strong>Title:</strong></td>
<td colspan="3" width="396" valign="top">Tribes</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Author:</strong></td>
<td colspan="3" width="396" valign="top">Seth Godin is a modern day marketing guru and the author of over a dozen books.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Category:</strong></td>
<td colspan="3" width="396" valign="top">
<ul>
<li>Business</li>
<li>Management</li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What the book is about:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">This book is about following our passions, breaking the old rules and leading groups of like minded people (our tribes).</p>
<p>It expands on the differences between leaders and managers and the fact that in today’s modern world we are all potential leaders.</p>
<p>The old feudal leadership model was propagated around a leader (or King) surrounded by “YES” men. Today we are surrounded by people who like to make up their own minds.</p>
<p>To become leaders of the new tribes we need to be heretics. Modern day heretics are people who are willing to change the status quo and have realised that safe can no longer be classed as secure.</p>
<p>The thing that stops most people form becoming leaders is fear, people just don’t like change. They will work in a business and even though it may be going bankrupt they refuse to leave because they wish to maintain the status quo.</p>
<p>We are told that businesses such as the record industry are going to fail if they refuse to adopt new methods (Believing they can maintain the status quo of their old distribution models).</p>
<p>He coins the term sheepwalking, “the concept of hiring people who have been raised to be obedient, giving them brain dead jobs and enough fear in an effort to keep them in line”. Leaders of the new tribes have a responsibility to break out of the sheepwalking mode!</p>
<p>The tribe is defined as “a group of people connected to a leader and connected to an idea”.</p>
<p>The size of the tribe can vary but a small tribe is not necessarily a bad thing.  The people we exclude from our group can add as much to its strength as the people we include as a small tribe can provide exclusivity.</p>
<p>“If you want to sell just one product you may get away with an overnight success but if you wish customers to return you need to provide value”.  The tribe theme is very much about niches and catering for our specific segment of the market.</p>
<p>We are told that it is not just our right but our obligation to become leaders of a tribe.</p>
<p>Senator Bill Bradley’s definition of a movement is having three elements: “1. A Narrative, 2. A connection, 3. Something to Do”.  The book tells us that too often organizations concentrate only on the third.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="3" width="249" valign="top"><strong>Would I buy this book: </strong></td>
<td width="156" valign="top">
<p align="center">YES</p>
</td>
<td width="189" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">Although Seth recommends at the end of the book that if you got anything out of the book you should pass it on. I would only pass it on as a library book. I class this is as a keeper and one for my library.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I liked about this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">There are lots of useful concepts in this book but my personal favourite was the term sheepwalking and the idea of adopting new practices, breaking out from the norm to follow our passions.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I thought could have been improved in this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">I realise that the book is about modern ideas and by its very concept of being different its layout isn’t required to be traditional. As this is one of those books that I like to revisit, I would have liked an index or contents page of any kind to assist in future navigation. </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Formats available:</strong></td>
</tr>
<tr>
<td width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top">
<ul>
<li>Hard Back<strong></strong></li>
<li>Paper Back<strong></strong></li>
<li>Audio book<strong></strong></li>
<li>Audio Download<strong></strong></li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Where available:</strong></td>
</tr>
<tr>
<td rowspan="4" width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top"><a href="http://www.fishpond.co.nz/">http://www.fishpond.co.nz/</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.thenile.co.nz/">www.thenile.co.nz</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.amazon.com/?_encoding=UTF8&amp;tag=businessclari-20" target="_blank">Shop at Amazon.com!</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.audible.com/">www.Audible.com</a></td>
</tr>
</tbody>
</table>
]]></content:encoded>
			<wfw:commentRss>http://businessclarity.net/tribes-we-need-you-to-lead-us/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The 7 Habits of Highly Effective People</title>
		<link>http://businessclarity.net/the-7-habits-of-highly-effective-people/</link>
		<comments>http://businessclarity.net/the-7-habits-of-highly-effective-people/#comments</comments>
		<pubDate>Fri, 23 Oct 2009 11:33:17 +0000</pubDate>
		<dc:creator>ged</dc:creator>
				<category><![CDATA[Book Review]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Personal Development]]></category>
		<category><![CDATA[Stephen R Covey]]></category>

		<guid isPermaLink="false">http://businessclarity.net/?p=865</guid>
		<description><![CDATA[


 
Title:
The 7 Habits of Highly Effective People


 


Author:
Stephen R Covey is a past professor (At Brigham Young University) as the professor of organisational behaviour and business studies. He is the author of several books and this is one of his most famous.


 


Category:


Business
Self Development




 


What the book is about:


 


As you would expect from the title the book discusses [...]]]></description>
			<content:encoded><![CDATA[<table border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td rowspan="30" width="22" valign="top"><strong> </strong></td>
<td colspan="2" width="198" valign="top"><strong>Title:</strong></td>
<td colspan="3" width="396" valign="top">The 7 Habits of Highly Effective People</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Author:</strong></td>
<td colspan="3" width="396" valign="top">Stephen R Covey is a past professor (At Brigham Young University) as the professor of organisational behaviour and business studies. He is the author of several books and this is one of his most famous.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Category:</strong></td>
<td colspan="3" width="396" valign="top">
<ul>
<li>Business</li>
<li>Self Development</li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What the book is about:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">As you would expect from the title the book discusses the seven habits in depth. The habits encompass all areas of our life (And not just our work).1. Be Proactive, 2. Begin with the end in mind, 3. Put first things first, 4. Think Win/Win, 5. Seek first to understand, Then to be understood, 6.Synergize, 7. Sharpening the saw.</p>
<p>The habits are to be addressed in their specific order. The first three habits are character habits and the next three are personality habits. It is important to build a strong foundation in our character before we progress to our personality.</p>
<p>The method to the seventh habit is Learn it, Do it and then Teach it.</p>
<p>Instead of continuing to cut a tree down with a blunt saw it would make sense to stop cutting and take the time sharpen the saw before continuing. In the same vein, habit seven is about taking the time to preserve and enhance our assets of physical, spiritual, mental and emotional well being instead of continuing blindly on our current paths.</p>
<p>He compares the principles in the book to a lighthouse in that they don’t move either. There is a part in the book where the captain of a large ship is signalling an approaching boat to move (It turns out the approaching boat is actually a lighthouse),</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="3" width="249" valign="top"><strong>Would I buy this book: </strong></td>
<td width="156" valign="top">
<p align="center">YES</p>
</td>
<td width="189" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">A wealth of resources that clarifies its points with simplified diagrams.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I liked about this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">I liked his example of paradigm shifts (at the start of the book), the way his view went from irritation at the unruly children on the tube to wanting to help the father when he found out their mother had just died.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I thought could have been improved in this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">As a worldwide best seller I couldn’t find anything major to improve on. Should anyone else have a view on things that could have been improved, please feel free to comment on my blog.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Formats available:</strong></td>
</tr>
<tr>
<td width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top">
<ul>
<li>Hard Back<strong> </strong></li>
<li>Paper Back<strong></strong></li>
<li>Audio book<strong></strong></li>
<li>Audio Download<strong></strong></li>
<li>Kindle<strong></strong></li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Where available:</strong></td>
</tr>
<tr>
<td rowspan="4" width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top"><a href="http://www.fishpond.co.nz/">http://www.fishpond.co.nz/</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.thenile.co.nz/">www.thenile.co.nz</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.amazon.com/?_encoding=UTF8&amp;tag=businessclari-20" target="_blank">Shop at Amazon.com!</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.audible.com/">www.Audible.com</a></td>
</tr>
</tbody>
</table>
]]></content:encoded>
			<wfw:commentRss>http://businessclarity.net/the-7-habits-of-highly-effective-people/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>How to Get Your Ideas Adopted (And change the world)</title>
		<link>http://businessclarity.net/how-to-get-your-ideas-adopted-and-change-the-world/</link>
		<comments>http://businessclarity.net/how-to-get-your-ideas-adopted-and-change-the-world/#comments</comments>
		<pubDate>Wed, 21 Oct 2009 23:16:39 +0000</pubDate>
		<dc:creator>ged</dc:creator>
				<category><![CDATA[Anne Miller]]></category>
		<category><![CDATA[Book Review]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Personal Development]]></category>

		<guid isPermaLink="false">http://businessclarity.net/?p=851</guid>
		<description><![CDATA[


 
Title:
How to get Your Ideas Adopted (And Change the World)


 


Author:
Anne Miller has been an engineer for over twenty five years. Being a woman engineer in the early days was pioneering and so she is used to introducing new ideas.


 


Category:


Business
Self Development




 


What the book is about:


 


Here we have a resource that gives us guidance on getting our [...]]]></description>
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<tbody>
<tr>
<td rowspan="29" width="22" valign="top"><strong> </strong></td>
<td colspan="2" width="198" valign="top"><strong>Title:</strong></td>
<td colspan="3" width="396" valign="top">How to get Your Ideas Adopted (And Change the World)</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Author:</strong></td>
<td colspan="3" width="396" valign="top">Anne Miller has been an engineer for over twenty five years. Being a woman engineer in the early days was pioneering and so she is used to introducing new ideas.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Category:</strong></td>
<td colspan="3" width="396" valign="top">
<ul>
<li>Business</li>
<li>Self Development</li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What the book is about:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">Here we have a resource that gives us guidance on getting our ideas across to other people.The author’s background as a creative engineer has given her years of experience (of both successes and failures) in influencing the adoption of concepts and ideas by society and individuals.</p>
<p>The book is split into eight sections:</p>
<p>The Challenge of ideas, Understanding our creativity, Engaging with reality, Blind, Opening our eyes, Frozen, Interested and Integrated.</p>
<p>There is a section on the Myers Briggs personality test (That allows us to roughly gauge our personality) which gives some insight into our potential biases in relation to our profiles. The development of different areas of our personality can also influence our levels of acceptance.</p>
<p>At the back of the book Miller provides a table that allows us to compare the ideas we liked best (within each section) against her favourites. Our personal favourites will depend on our different personalities, experience and ideas.</p>
<p> </p>
<p>One of my favourites was the fact that even the likes of Edison and Archimedes didn’t have plain sailing in their creative paths. The fact the Archimedes was in the bath before is well known inspiration surfaced gives some insight into this.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="3" width="249" valign="top"><strong>Would I buy this book: </strong></td>
<td width="156" valign="top">
<p align="center">NO</p>
</td>
<td width="189" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">Although there is a lot of interesting information in the book I found the presentation and the general feel of the book made it an unpleasant read.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I liked about this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">The comment that we all have creativity in us but it might have been stifled at an early age (perhaps something as simple as a music teacher telling us that we had no creativity when we where just children).</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I thought could have been improved in this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">A larger font and better text spacing would have made it a lot easier to read.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Formats available:</strong></td>
</tr>
<tr>
<td width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top">
<ul>
<li>Hard Back<strong> </strong></li>
<li>Paper Back<strong></strong></li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Where available:</strong></td>
</tr>
<tr>
<td rowspan="3" width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top"><a href="http://www.fishpond.co.nz/">http://www.fishpond.co.nz/</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.thenile.co.nz/">www.thenile.co.nz</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.amazon.com/?_encoding=UTF8&amp;tag=businessclari-20" target="_blank">Shop at Amazon.com!</a></td>
</tr>
<tr height="0">
<td width="22"> </td>
<td width="105"> </td>
<td width="93"> </td>
<td width="51"> </td>
<td width="156"> </td>
<td width="189"> </td>
</tr>
</tbody>
</table>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Meatball Sundae</title>
		<link>http://businessclarity.net/meatball-sundae/</link>
		<comments>http://businessclarity.net/meatball-sundae/#comments</comments>
		<pubDate>Tue, 20 Oct 2009 02:17:14 +0000</pubDate>
		<dc:creator>ged</dc:creator>
				<category><![CDATA[Book Review]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Seth Godin]]></category>

		<guid isPermaLink="false">http://businessclarity.net/?p=847</guid>
		<description><![CDATA[


 
Title:
Meatball Sundae


 


Author:
Seth Godin is a modern day marketing guru and the author of over a dozen books.


 


Category:


Business
Marketing




 


What the book is about:


 


The book is primarily about the differences between old style and new style marketing.  As you would expect from a book on marketing it has a memorable title!We are told of four  industrial revolutions, The [...]]]></description>
			<content:encoded><![CDATA[<table border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td rowspan="30" width="22" valign="top"><strong> </strong></td>
<td colspan="2" width="198" valign="top"><strong>Title:</strong></td>
<td colspan="3" width="396" valign="top">Meatball Sundae</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Author:</strong></td>
<td colspan="3" width="396" valign="top">Seth Godin is a modern day marketing guru and the author of over a dozen books.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Category:</strong></td>
<td colspan="3" width="396" valign="top">
<ul>
<li>Business</li>
<li>Marketing</li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What the book is about:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">The book is primarily about the differences between old style and new style marketing.  As you would expect from a book on marketing it has a memorable title!We are told of four  industrial revolutions, The first being 1760-1840, the second 1840-1950, The third being the era of mass marketing for wants instead of needs and the fourth revolution being today’s new modern marketing trends.</p>
<p>The meatball in the title is the previous mass marketing of everyday products to people. The sundae (with its various options for additions) is just like the new marketing opportunities (blogs etc).</p>
<p>Old style marketers think they can just bolt on the new marketing to the old products, hence the disjointed image of a meatball with a sundae on top.</p>
<p>He is not advocating against selling average products to average people he is just indicating that this will not provide enough growth.</p>
<p>Previous marketing was about suppliers capitalizing on the products they already had, this is not enough now and synchronizing the product with the marketing (and our client’s requirements) is the way ahead.</p>
<p>He uses the comparison of a book publisher (who is always seeking new readers for new writers) and a magazine editor (who is seeking new articles for his existing readers) to bring home one of the differences between old and new marketing.</p>
<p>The main body of the book is split into 14 current trends (trends that we must monitor if we wish to continue to grow as an organization).</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="3" width="249" valign="top"><strong>Would I buy this book: </strong></td>
<td width="156" valign="top">
<p align="center">YES</p>
</td>
<td width="189" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">Another great book from Godin that provides great insight into modern marketing.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I liked about this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">I liked the way he talked about Josiah Wedgewood being the father of marketing. He built one of the first brands, put the Russian pottery on show prior to its shipping and had sales people work on commission.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I thought could have been improved in this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">Although the contents page is pretty extensive I would have liked an index at the back of the book.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Formats available:</strong></td>
</tr>
<tr>
<td width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top">
<ul>
<li>Hard Back<strong> </strong></li>
<li>Paper Back<strong></strong></li>
<li>Audio book<strong></strong></li>
<li>Audio Download<strong></strong></li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Where available:</strong></td>
</tr>
<tr>
<td rowspan="4" width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top"><a href="http://www.fishpond.co.nz/">http://www.fishpond.co.nz/</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.thenile.co.nz/">www.thenile.co.nz</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.amazon.com/?_encoding=UTF8&amp;tag=businessclari-20" target="_blank">Shop at Amazon.com!</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.audible.com/">www.Audible.com</a></td>
</tr>
</tbody>
</table>
]]></content:encoded>
			<wfw:commentRss>http://businessclarity.net/meatball-sundae/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Eat That Frog</title>
		<link>http://businessclarity.net/eat-that-frog/</link>
		<comments>http://businessclarity.net/eat-that-frog/#comments</comments>
		<pubDate>Sun, 18 Oct 2009 04:20:37 +0000</pubDate>
		<dc:creator>ged</dc:creator>
				<category><![CDATA[Book Review]]></category>
		<category><![CDATA[Brian Tracy]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Time Managment]]></category>

		<guid isPermaLink="false">http://businessclarity.net/?p=844</guid>
		<description><![CDATA[


 
Title:
Eat That Frog


 


Author:
Brian Tracy is an internationally renowned self help author and speaker. He has published over forty books and presented many courses


 


Category:


Business
Time Management




 


What the book is about:


 


This is a book about time management and provides twenty one ways to overcome one of its main enemies “Procrastination”.The title of the book refers to the idea [...]]]></description>
			<content:encoded><![CDATA[<table border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td rowspan="30" width="22" valign="top"><strong> </strong></td>
<td colspan="2" width="198" valign="top"><strong>Title:</strong></td>
<td colspan="3" width="396" valign="top">Eat That Frog</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Author:</strong></td>
<td colspan="3" width="396" valign="top">Brian Tracy is an internationally renowned self help author and speaker. He has published over forty books and presented many courses</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Category:</strong></td>
<td colspan="3" width="396" valign="top">
<ul>
<li>Business</li>
<li>Time Management</li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What the book is about:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">This is a book about time management and provides twenty one ways to overcome one of its main enemies “Procrastination”.The title of the book refers to the idea that eating a frog as an action would be very unpleasant.</p>
<p>If the first action (Your personal frog eating) that you complete each day is your worst possible task, any further tasks you undertake will seem easy.</p>
<p>The frog is an analogy for each individual’s event (that they are procrastinating about) and each individual must identify their own specific frog before they can eat it.</p>
<p>Goal setting is an important practice for time management and we are told that we need clarity and definition in what we are trying to achieve to help us proceed.</p>
<p>We are advised that just like any skill that we wish to develop, time management must be practised regularly.</p>
<p>As time management is about efficiency (more done in less time) it is of no surprise that there is a section on the 80 / 20 rule.</p>
<p> </p>
<p>Starting the day with high value tasks until this becomes a habit is also a useful tip.</p>
<p>The strategies provided are very much in the vein of a Nike “Just do it” attitude.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="3" width="249" valign="top"><strong>Would I buy this book: </strong></td>
<td width="156" valign="top">
<p align="center">YES</p>
</td>
<td width="189" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">A concise reference book that provides many tools to assist in developing the skills of time management.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I liked about this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">The quote from Steven Covey: “Before you start scrambling up the ladder of success make sure that it is leaning against the correct building”</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I thought could have been improved in this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">As with other books which I have recommended, I couldn’t find anything major to improve on. Should anyone else have a view on things that could have been improved please feel free to comment on my blog.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Formats available:</strong></td>
</tr>
<tr>
<td width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top">
<ul>
<li>Hard Back<strong> </strong></li>
<li>Paper Back<strong></strong></li>
<li>Audio book<strong></strong></li>
<li>Audio Download<strong></strong></li>
<li>Kindle<strong></strong></li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Where available:</strong></td>
</tr>
<tr>
<td rowspan="4" width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top"><a href="http://www.fishpond.co.nz/">http://www.fishpond.co.nz/</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.thenile.co.nz/">www.thenile.co.nz</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.amazon.com/?_encoding=UTF8&amp;tag=businessclari-20" target="_blank">Shop at Amazon.com!</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.audible.com/">www.Audible.com</a></td>
</tr>
</tbody>
</table>
]]></content:encoded>
			<wfw:commentRss>http://businessclarity.net/eat-that-frog/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Innovate Like Edison</title>
		<link>http://businessclarity.net/innovate-like-edison/</link>
		<comments>http://businessclarity.net/innovate-like-edison/#comments</comments>
		<pubDate>Wed, 14 Oct 2009 22:36:54 +0000</pubDate>
		<dc:creator>ged</dc:creator>
				<category><![CDATA[Book Review]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Michael Gelb]]></category>
		<category><![CDATA[Personal Development]]></category>

		<guid isPermaLink="false">http://businessclarity.net/?p=837</guid>
		<description><![CDATA[


 
Title:
Innovate Like Edison


 


Author:
Michael J Gelb (A world renowned author on genius thinking) teams up with Thomas Edison’s great grand niece (Sarah Miller Caldicott) to produce this book.


 


Category:


Business
Self Development




 


What the book is about:


 


Acknowledging that the great Edison did more than just invent the light bulb, this book provides practical applications as to how anyone can use [...]]]></description>
			<content:encoded><![CDATA[<table border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td rowspan="29" width="22" valign="top"><strong> </strong></td>
<td colspan="2" width="198" valign="top"><strong>Title:</strong></td>
<td colspan="3" width="396" valign="top">Innovate Like Edison</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Author:</strong></td>
<td colspan="3" width="396" valign="top">Michael J Gelb (A world renowned author on genius thinking) teams up with Thomas Edison’s great grand niece (Sarah Miller Caldicott) to produce this book.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Category:</strong></td>
<td colspan="3" width="396" valign="top">
<ul>
<li>Business</li>
<li>Self Development</li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What the book is about:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">Acknowledging that the great Edison did more than just invent the light bulb, this book provides practical applications as to how anyone can use his systems and processes to increase their own levels of innovation.</p>
<p>As we work through the book we find that the primary requirement is to adopt the following five skill sets:   </p>
<p>1.     <span style="text-decoration: underline;">A solution centred mindset</span>, consisting of Aligning goals to passions, Cultivating optimism, Seeking knowledge relentlessly, Experimenting persistently and Pursuing objectivity.</p>
<p>2.     <span style="text-decoration: underline;">Kaleidoscopic thinking</span>, consisting of Maintaining a Notebook, Practicing Ideaphoria, Discerning patterns, Expressing ideas visually and Exploring the roads not taken.</p>
<p>3.     <span style="text-decoration: underline;">Full spectrum engagement</span>, consisting of Intensity and relaxation, Seriousness and playfulness, Sharing and protecting, Complexity and simplicity, Solitude and Team.</p>
<p>4.     <span style="text-decoration: underline;">Master mind collaboration</span>, consisting of Recruiting, Designing, Inspiring, Rewarding and Networking.</p>
<p>5.     <span style="text-decoration: underline;">Super value creation</span>, consisting of Linking to market trends, Tuning in to the target audience, Applying the right business model, Understanding scale of effects and Creating an unforgettable brand.</p>
<p>Each of the skill sets is explained in detail and we are even encouraged to learn to juggle to increase our grey matter.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="3" width="249" valign="top"><strong>Would I buy this book: </strong></td>
<td width="156" valign="top">
<p align="center">YES</p>
</td>
<td width="189" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">A great book for those who aren’t naturally creative.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I liked about this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">I Liked the way it dissected the creative process and gave guidance in how to use it.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I thought could have been improved in this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">As with other books which I have recommended I couldn’t find anything major to improve on. Should anyone else have a view on things that could have been improved, please feel free to comment on my blog.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Formats available:</strong></td>
</tr>
<tr>
<td width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top">
<ul>
<li>Hard Back<strong></strong></li>
<li>Paper Back<strong></strong></li>
<li>Audio book<strong></strong></li>
<li>Audio Download<strong></strong></li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Where available:</strong></td>
</tr>
<tr>
<td rowspan="3" width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top"><a href="http://www.fishpond.co.nz/">http://www.fishpond.co.nz/</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.thenile.co.nz/">www.thenile.co.nz</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.audible.com/">www.Audible.com</a></td>
</tr>
</tbody>
</table>
]]></content:encoded>
			<wfw:commentRss>http://businessclarity.net/innovate-like-edison/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>A Complaint is a Gift</title>
		<link>http://businessclarity.net/a-complaint-is-a-gift/</link>
		<comments>http://businessclarity.net/a-complaint-is-a-gift/#comments</comments>
		<pubDate>Wed, 14 Oct 2009 12:39:42 +0000</pubDate>
		<dc:creator>ged</dc:creator>
				<category><![CDATA[Book Review]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Claus Møller]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Janelle Barlow]]></category>

		<guid isPermaLink="false">http://businessclarity.net/?p=827</guid>
		<description><![CDATA[


 
Title:
A Complaint is a Gift


 


Author:
Janelle Barlow is an international speaker of over thirty years; along with a degree in psychology she also has a reputation as a management specialist. Janelle collaborated with Claus Møller (another renowned management specialist) to author this book.


 


Category:


Business
Customer Service




 


What the book is about:


 


The book is essentially a text book on improving customer service by utilizing [...]]]></description>
			<content:encoded><![CDATA[<table border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td rowspan="30" width="22" valign="top"><strong> </strong></td>
<td colspan="2" width="198" valign="top"><strong>Title:</strong></td>
<td colspan="3" width="396" valign="top">A Complaint is a Gift</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Author:</strong></td>
<td colspan="3" width="396" valign="top">Janelle Barlow is an international speaker of over thirty years; along with a degree in psychology she also has a reputation as a management specialist. Janelle collaborated with Claus Møller (another renowned management specialist) to author this book.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Category:</strong></td>
<td colspan="3" width="396" valign="top">
<ul>
<li>Business</li>
<li>Customer Service</li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What the book is about:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">The book is essentially a text book on improving customer service by utilizing customer complaints for constructive criticism.We are provided a plethora of information on how to react to different situations and ways to provide a more productive feedback system</p>
<p>There is a separate section on customer feedback that teaches staff how to decide whether it is personal criticism (on their performance ) or targeted at the company</p>
<p>The philosophy of the book is about providing quality service delivery, utilizing the complaints of customers to improve services and maintain customers</p>
<p>We are provided an eight step formula for customer satisfaction</p>
<p>1 Say thank you,2 Explain why you appreciate the complainant’s feedback,3 Apologize for the mistake, 4 Promise to do something about the problem immediately (and accept responsibility),5 Ask for the necessary information, 6 correct the mistake promptly,7 check that you have achieved customer satisfaction, 8 Prevent future mistakes.</p>
<p>If companies are sending response letters they are advised not to just send a generic blurb response but to actually address the customer’s specific complaints.</p>
<p>In today’s information era the best way to utilize this philosophy on the internet is to engage customers in real conversations (blogs are ideal tools in this area).</p>
<p>When addressing feedback on the internet, even automated responses (as customers post complaints) need to have a personal feel.  Responses such as “While we can’t get back to you personally we value your input” don’t give the impression that the complaint will be actioned. We should provide a personal email that addresses their problem and is signed with a real person’s name.</p>
<p>As we read the book a lot of the suggestions seem common sense but as we are advised that since it was first published over ten years ago there is still sub standard service out there, it is apparently not so common.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="3" width="249" valign="top"><strong>Would I buy this book: </strong></td>
<td width="156" valign="top">
<p align="center">YES</p>
</td>
<td width="189" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">A valuable reference book</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I liked about this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">I liked the section at the back of the book that advises you how to complain, so that you aren’t just whinging but providing a quality complaint that will help improve things for everyone.A quality complaint has more chance of a quality outcome.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I thought could have been improved in this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">As with other books which I have recommended I couldn’t find anything major to improve on. Should anyone else have a view on things that could have been improved please feel free to comment on my blog.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Formats available:</strong></td>
</tr>
<tr>
<td width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top">
<ul>
<li>Paper Back<strong> </strong></li>
<li>Audio book<strong> </strong></li>
<li>Audio Download<strong></strong></li>
<li>Kindle<strong></strong></li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Where available:</strong></td>
</tr>
<tr>
<td rowspan="4" width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top"><a href="http://www.fishpond.co.nz/">http://www.fishpond.co.nz/</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.thenile.co.nz/">www.thenile.co.nz</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.amazon.com/?_encoding=UTF8&amp;tag=businessclari-20" target="_blank">Shop at Amazon.com!</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.audible.com/">www.Audible.com</a></td>
</tr>
</tbody>
</table>
]]></content:encoded>
			<wfw:commentRss>http://businessclarity.net/a-complaint-is-a-gift/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Retire Young Retire Rich</title>
		<link>http://businessclarity.net/retire-young-retire-rich/</link>
		<comments>http://businessclarity.net/retire-young-retire-rich/#comments</comments>
		<pubDate>Mon, 12 Oct 2009 10:58:44 +0000</pubDate>
		<dc:creator>ged</dc:creator>
				<category><![CDATA[Book Review]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Personal Development]]></category>
		<category><![CDATA[Robert T Kiyosaki]]></category>

		<guid isPermaLink="false">http://businessclarity.net/?p=816</guid>
		<description><![CDATA[


 
Title:
Retire Young Retire Rich


 


Author:
Robert Kiyosaki, the world renowned entrepreneur and creator of the &#8220;Rich Dad&#8221; brand, is assisted by his business partner Sharon Lechter in this addition to the series.


 


Category:


Business
Personal Development




 


What the book is about:


 


Although you may expect from the title that this is a book about retirement, it is also about the differences between [...]]]></description>
			<content:encoded><![CDATA[<table border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td rowspan="30" width="22" valign="top"><strong> </strong></td>
<td colspan="2" width="198" valign="top"><strong>Title:</strong></td>
<td colspan="3" width="396" valign="top">Retire Young Retire Rich</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Author:</strong></td>
<td colspan="3" width="396" valign="top">Robert Kiyosaki, the world renowned entrepreneur and creator of the &#8220;Rich Dad&#8221; brand, is assisted by his business partner Sharon Lechter in this addition to the series.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Category:</strong></td>
<td colspan="3" width="396" valign="top">
<ul>
<li>Business</li>
<li>Personal Development</li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What the book is about:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">Although you may expect from the title that this is a book about retirement, it is also about the differences between rich and poor and the way they focus on different financial tools.If we are to achieve this rich retirement whilst we are still young  we must increase our skills in the areas of business, finance and money management.</p>
<p>Kiyosaki talks about the fact that it wasn’t until he and his wife set the plan to retire young and rich. If we intend to retire young and rich we need to plan.</p>
<p>Anyone can reach these goals if they adopt the following six habits: Hire A book keeper, Build a winning team, Constantly expand your content &amp; context, Keep growing up, Be willing to fail more and Listen to yourself.</p>
<p>In order to achieve great wealth, either in real estate, paper assets or some other area, we need to build an asset base.</p>
<p>Although the tax breaks info is specific to the US market he does advise readers to consult a professional financial adviser and the ratios discussed are generic worldwide.</p>
<p>The invention of government pensions and other safety nets was to supply the very needy in the industrial age, in today’s current information age we need to be more self reliant.</p>
<p>The focus like some of the other Rich Dad books is leverage.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="3" width="249" valign="top"><strong>Would I buy this book: </strong></td>
<td width="156" valign="top">
<p align="center">YES</p>
</td>
<td width="189" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">As with most of the Rich dad series the principles are relatively timeless.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I liked about this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">I liked the references to the tortoise and the hare. Despite the fact that the book is talking about retiring young, there is still the insinuation that if you adopt the strategies and continue to improve your financial skills you can succeed even if you start later in life.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I thought could have been improved in this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">A classic book in the series and I am happy to leave this section for others to pick any faults.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Formats available:</strong></td>
</tr>
<tr>
<td width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top">
<ul>
<li>Paper Back<strong> </strong></li>
<li>Audio book<strong></strong></li>
<li>Audio Download<strong></strong></li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Where available:</strong></td>
</tr>
<tr>
<td rowspan="4" width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top"><a href="http://www.fishpond.co.nz/">http://www.fishpond.co.nz/</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.thenile.co.nz/">www.thenile.co.nz</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.amazon.com/?_encoding=UTF8&amp;tag=businessclari-20" target="_blank">Shop at Amazon.com!</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.audible.com/">www.Audible.com</a></td>
</tr>
</tbody>
</table>
]]></content:encoded>
			<wfw:commentRss>http://businessclarity.net/retire-young-retire-rich/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Screts of the Millionaire Mind</title>
		<link>http://businessclarity.net/screts-of-the-millionaire-mind/</link>
		<comments>http://businessclarity.net/screts-of-the-millionaire-mind/#comments</comments>
		<pubDate>Sat, 10 Oct 2009 05:35:51 +0000</pubDate>
		<dc:creator>ged</dc:creator>
				<category><![CDATA[Book Review]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Personal Development]]></category>
		<category><![CDATA[T Harv Eker]]></category>

		<guid isPermaLink="false">http://businessclarity.net/?p=812</guid>
		<description><![CDATA[


 
Title:
Secrets of the Millionaire Mind


 


Author:
T. Harv Eker is a multimillionaire, motivational speaker and the founder of a mobile business school (Peak Potentials Training).


 


Category:


Business
Personal Development




 


What the book is about:


 


As you may expect by the title, the premise of the book is that Millionaires think differently to other people.The book provides seventeen “Wealth Files”, which are examples [...]]]></description>
			<content:encoded><![CDATA[<table border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td rowspan="30" width="22" valign="top"><strong> </strong></td>
<td colspan="2" width="198" valign="top"><strong>Title:</strong></td>
<td colspan="3" width="396" valign="top">Secrets of the Millionaire Mind</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Author:</strong></td>
<td colspan="3" width="396" valign="top">T. Harv Eker is a multimillionaire, motivational speaker and the founder of a mobile business school (Peak Potentials Training).</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="2" width="198" valign="top"><strong>Category:</strong></td>
<td colspan="3" width="396" valign="top">
<ul>
<li>Business</li>
<li>Personal Development</li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What the book is about:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">As you may expect by the title, the premise of the book is that Millionaires think differently to other people.The book provides seventeen “Wealth Files”, which are examples of how the Rich think differently to poor and middle class people.</p>
<p>We are told that &#8220;our current money blueprints will determine our financial success&#8221;; the good thing is that we can reprogram our money blueprints.</p>
<p>Our financial blueprints are set by the information we have been exposed to along the way. Invariably our parent’s and other influential people in our lives have ingrained their own views of money in us.</p>
<p>Our subconscious mind determines our blueprints and as these strongly ingrained beliefs can override logic, actions are required to train the subconscious.The book has a four step process to this training: Awareness, Understanding, Disassociation and Declaration.</p>
<p>We are provided affirmations (Called declarations in the book) and they are accompanied by the actions of touching your head and your heart whilst speaking them. By physical activity as well as saying the words it provides more emphasis.</p>
<p>He talks about the fact that certain people may not believe in these theories, because they can’t physically see the millionaire mindset. People pay their electricity bills even though they can only see the results of the electricity and not the electricity itself.</p>
<p>We are advised to have five accounts for our finances, 10% Long Term Savings, 10% Investing, 10% Education, 10% Play &amp; 50% Necessities. The mathematicians amongst us will have noticed we have only accounted for 90%, the last 10% is to be given away to a good cause.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="3" width="249" valign="top"><strong>Would I buy this book: </strong></td>
<td width="156" valign="top">
<p align="center">YES</p>
</td>
<td width="189" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">Not just a book about attitudes but about changing mindsets.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I liked about this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">I liked the start of the book where Eker says “don’t believe anything I say”, referring to the fact that these are his experiences which we can use as a tool but it is our choice whether to use them and if so how.The statement that no thought lives in your head rent free, thoughts are either beneficial or detrimental to your financial health.</p>
<p>Eker’s definition of an entrepreneur being: “someone who solves problems for people for a profit”</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>What I thought could have been improved in this book:</strong></td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top">As with other books which I have recommended I couldn’t find anything major to improve on. Should anyone else have a view on things that could have been improved please feel free to comment on my blog.</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Formats available:</strong></td>
</tr>
<tr>
<td width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top">
<ul>
<li>Hard Back<strong> </strong></li>
<li>Paper Back<strong> </strong></li>
<li>Audio book<strong></strong></li>
<li>Audio Download<strong></strong></li>
<li>Kindle<strong></strong></li>
</ul>
</td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"> </td>
</tr>
<tr>
<td colspan="5" width="594" valign="top"><strong>Where available:</strong></td>
</tr>
<tr>
<td rowspan="4" width="105" valign="top"><strong> </strong></td>
<td colspan="4" width="489" valign="top"><a href="http://www.fishpond.co.nz/">http://www.fishpond.co.nz/</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.thenile.co.nz/">www.thenile.co.nz</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.amazon.com/?_encoding=UTF8&amp;tag=businessclari-20" target="_blank">Shop at Amazon.com!</a></td>
</tr>
<tr>
<td colspan="4" width="489" valign="top"><a href="http://www.audible.com/">www.Audible.com</a></td>
</tr>
</tbody>
</table>
]]></content:encoded>
			<wfw:commentRss>http://businessclarity.net/screts-of-the-millionaire-mind/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

